The Guest House > Terms and
Conditions
Cancellation policy
In the event of notification of cancellation refunds shall be
made on the following basis:
- Minimum cancellation fee of R100.00 or 10% of the deposit
amount whichever is the greater.
- More than 30 days prior to arrival: 90% Refund
- More than 14 days prior to arrival: 40% Refund
- More than 7 days prior to arrival: 15% Refund
- Less than 7 days prior to arrival: No Refund
Should a guest not stay for the full number
of days reserved, full payment will be required, A Tuscan Villa
Guest House cannot be held responsible for inclement weather,
electricity failures or other acts over which it has no control.
It is expected that guests take out appropriate travel
insurance to cover any circumstances that will prevent
them fulfilling their obligations.
Disclaimer & Indemnity
The following disclaimer must be signed by guests on arrival,
this indemnity is recommended by the by the Tourism Grading
Council of South Africa. In the case of a group of people a
representative must sign the document for and on behalf of
all members in the group.
“The Proprietor, its agent/s and/or its employee/s (“the
Proprietor”) shall not be liable for, and the guest/s hereby
waive/s and abandon/s any claims of whatever nature including
but not limited to that for theft, injury, loss or damage of
whatever nature, against the Proprietor, whether arising from
the Proprietor’s default, negligence or otherwise.
The guest/s, in addition to the aforesaid, hereby indemnify
the Proprietor against any claims which may arise from whatever
nature, whether arising from the Proprietor’s default,
negligence or otherwise.
Whilst every endeavour is made in terms of the above recommendation
to provide for the exclusion of an innkeeper’s liability,
such liability or exclusion thereof is never absolute and is
always subject to a matter of degree and the application of an
appropriate court’s discretion.
It should also be borne in mind that the court’s discretion
is applied judicially but subject to the credibility and worthiness
of appropriate evidence.
I agree that this indemnity is valid should I visit the guesthouse
at a later date.”
Signed by __________________
Children and Guest Behaviour
It should be noted that while children are accepted their behaviour
should not cause other guests discomfort in any way. The owners
have sole discretion in determining whether behaviour is acceptable
or not.
Guest Identification
Guests are expected to prove their identity by showing a valid
passport or identify book and must complete the check in procedures.
Privacy Policy
A Tuscan Villa Guest House supports the right of personal privacy
and corporate security on the Internet. A Tuscan Villa Guest
House will never sell or market names, e-mail addresses, or any
other privileged information about our clients, guests or subscribers.
Room Allocations
We reserve the right to change room allocations,
which are usually based on guest requirements, length of stay
and occupancy levels.
Should you specifically want a room please make this clear in
your request. |
